Protecting Your Privacy...


At Crewcatclothing, we are 100% committed to protecting the privacy and security of our customers and site visitors. The team members are customers themselves, of both and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us an email at info@crewcatclothing.co.uk

1. How we use your information...


We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.


Your name & contact details...


How we use your name & contact details...                                          

Deliver your purchases to you                                                                                       We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!)

Sending you information by email about our new products and services             To keep you up to date with what we're up to. We only send this with your express permission.

Fraud prevention and detection                                                                                      To prevent and detect fraud against either you or Crewcatclothing.


Your payment information...


How we use your payment information...                                           

Take payment, and give refunds                  We’ve got to do this to perform our contract with you.

Fraud prevention and detection                  To prevent and detect fraud against either you or Crewcatclothing.


Your contact history...


How we use your contact history...                                                                Why?

Provide customer service and support                                                        We’ve got to do this to perform our contract with you, after all, you expect the best service from us

 

Purchase history...


How we use your purchase history...                                                            Why?

Provide customer service and support, and handle returns                 We’ve got to do this to perform our contract with you

 


 


Information about your phone or laptop, and how you use our website...


How we use information about your phone or laptop, and how you use our website         Why?

Improve our website and set default options for you (such as language and currency) To give you the best possible shopping experience

Protect our website To prevent and detect fraud against either you or Crewcatclothing – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data


2. Sharing your information...


We do not, and will not, sell any of your personal data to any third party – including your name, address or email address. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.


However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:


Companies that do things to get your purchases to you, such as payment service providers and delivery companies

Professional service providers, such as marketing agencies, advertising partners and website hosts who, who help us run our business

Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud


3. Marketing messages...


If you have said we can, we’ll send you marketing messages by email to keep you aware of what we’re up to and to help you see and find our products.


How to stop marketing messages from crumpetsandcoffee.com


You can stop receiving marketing messages from us at any time.


You can do this:


By clicking on the ‘unsubscribe’ link in any email

By contacting us via email... info@crewcatclothing.co.uk

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.


Stopping marketing messages will not stop service communications (such as order updates or delivery information.


4. Keeping your information...


We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.


If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.


5. OpenCart and Heart Internet...


Our store is hosted on Heart Internet. We use opencart with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Heart Internet data storage, databases and the general Heart Internet application. They store your data on a secure server behind a firewall.


6. Your rights...


You have a lot of rights relating to your personal information:


The right to be informed about how your personal information is being used

The right to access the personal information we hold about you

The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through your account

The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

The right to stop direct marketing messages

The right to request that we transfer or port elements of your data either to you or another service provider

The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

7. Changes to how we protect your privacy...


We may change this page from time to time, to reflect how we are processing your data.


If we make significant changes, we will make that clear on the website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use us.


8. Cookies...


We use cookies when you visit our site. There are three main types of cookies – here’s how and why we use them.


 (1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Cart”.


 (2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.


 (3) Customer preference cookies – when you are browsing or shopping on C&C, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.


By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete C&C user experience that we pride ourselves on providing our customers.”


9. Third Party Services...


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


10. How to contact us...


We always want to hear from our customers 


If you:


Have any questions or feedback about this notice

Would like us to stop using your information

Want to exercise any of your rights as set out above, or have a complaint

please don’t hesitate to contact us and we will be happy to answer any questions you may have. 


You can contact us via email at info@crewcatclothing.co.uk.